1. Who We Are
Fleet Line Dispatch ("Fleet Line," "we," "us," or "our") provides truck dispatching services for owner-operators and small fleets, including load sourcing, rate negotiation, route planning, and driver support. This policy applies to our website and any communications between you and our dispatch team.
Address: 1500 N Grant St, Ste R, Denver, CO 80203, United States
Email: loads@fleetlinedispatch.net
Phone: (404) 436-1558
2. SMS & Mobile Communication
Fleet Line Dispatch uses mobile text messaging to send real-time dispatch updates, load notifications, and administrative alerts to drivers and carriers who work with us.
Strict Privacy Clause
Opting In
By submitting your phone number through our website contact form, or by verbally providing your number to a Fleet Line Dispatch representative, you consent to receive recurring text messages related to dispatch updates, load notifications, and administrative alerts. Consent to receive text messages is not a condition of using our services. Message frequency varies as described below.
Mobile phone numbers and SMS opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information may exclude text messaging originator opt-in data and consent — this information is never shared with any third party.
Opting Out
You may cancel SMS messages at any time. Just text "STOP" to (404) 436-1558. After you send "STOP," we will send you a confirmation message that you have been unsubscribed, and you will no longer receive texts from us.
Getting Help
If you are experiencing issues with our messaging program, reply with the keyword "HELP" for more assistance, or email us directly at loads@fleetlinedispatch.net.
Rates & Frequency
Message and data rates may apply to any messages sent to you from us or from you to us. Message frequency varies based on active load and dispatch cycles.
3. Information We Collect
We collect several types of information from and about users of our services, including:
- Contact information — name, phone number, email address, and mailing address.
- Carrier & equipment information — MC/DOT number, insurance details, truck and trailer type.
- Communication records — call logs, text messages, and emails exchanged with our dispatch team.
- Load & dispatch data — booked loads, rates, routes, and delivery status.
- Website usage data — pages visited, browser type, and general location, collected automatically when you use our site.
4. How We Use Your Information
- To source, book, and coordinate freight on your behalf.
- To send dispatch updates, load alerts, and administrative notices by call, text, or email.
- To communicate about your account, invoices, and settlements.
- To improve our services and respond to support requests.
- To comply with legal, safety, and regulatory obligations in the trucking industry.
5. How We Share Information
We do not sell your personal information. We may share information with brokers and shippers as necessary to book and complete a load, with service providers who support our operations (such as hosting or communications platforms), or when required by law. Mobile opt-in data is never shared for marketing purposes, as described in Section 2.
6. Data Security
We use reasonable administrative and technical safeguards to protect your information. However, no method of transmission over the internet or mobile networks is 100% secure, and we cannot guarantee absolute security.
7. Your Choices
You may opt out of SMS communications at any time by texting "STOP" as described above. You may request access to, correction of, or deletion of your personal information by contacting us at loads@fleetlinedispatch.net.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
9. Contact Us
Questions about this policy can be sent to loads@fleetlinedispatch.net or (404) 436-1558.